Healthcare & Telehealth
•
Denver, CO, USA
Conversion-Focused Healthcare Portal & Booking Experience
Patient-first UI/UX redesign and accessible booking interface that simplified appointment scheduling across 14 regional clinics.
99.4% Patient Usability Score
Mobile Ux
+210% Online Appointment Bookings
Booking Rate
-45% Routine Phone Inquiries
Call Center Reduction
The Challenge
Patients struggled with an unintuitive multi-step appointment booking flow that lacked mobile responsiveness, leading to high drop-off rates and burdened call center staff.
The Solution
EnsignStreet designed an accessible (WCAG 2.2 AA compliant), 3-step appointment booking interface with instant insurance validation and SMS confirmation workflows.
Technologies Deployed:
UI/UX Design
Figma
HTML5
PHP 8
MySQL
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